Refund policy
Return Policy
14-Day Return & Exchange Policy
Thank you for shopping with us! We want you to love every item you purchase with us. However, if you change your mind on an item, we do offer a 14-day return policy. Please review our return and exchange policy below:
Eligibility Window
Items are eligible for return or exchange within 14 days of the delivery date.
Return & Exchange Options
We do not offer refunds to the original form of payment. Eligible items may be:
- Exchanged for a different size.
- Returned for store credit, issued in the form of a digital or physical gift card.
Condition Requirements
To qualify for a return or exchange, items must:
- Be unused, unworn, and in original condition
- Include all original tags, packaging, and accessories
- Be accompanied by proof of purchase (receipt or order confirmation)
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of delivery. We will work with you to resolve the issue promptly.
Return Process
To initiate a return or exchange:
- Contact us at info@thereserveclothing.com with your order details
- Wait for the return authorization and instructions
- Ship the item back (customer is responsible for return shipping unless the item is defective)
Store Credit Terms
- Store credit does not expire
- Store credit cannot be redeemed for cash
- Lost or stolen store credit will not be replaced
Shipping Costs
Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error.
If you have any questions, feel free to contact us at info@thereserveclothing.com. We appreciate your support!